Legal

Privacy Policy

1. Introduction

This Privacy Policy explains how SUI English Academy ("we", "us", "our") collects, uses, stores, and protects your personal information when you visit our website, enroll in a course, or communicate with us. By using our website or enrolling in our programs, you agree to the practices described in this policy.

2. Information We Collect

Personal details you provide, such as your name, email address, and phone number, when enrolling or messaging us.
Payment details submitted during checkout — collected and processed directly by our payment gateway; we do not receive or store your full card, UPI, or net-banking credentials.
Communication records from WhatsApp, email, or our contact form, so we can respond to and keep track of your queries.
Technical and usage data, such as browser type, device information, and pages visited, collected automatically through standard website analytics.

3. How We Use Information

To set up and deliver your enrolled course: class access, schedules, batch updates, and study material.
To communicate with you about your enrollment, batch timings, or support requests.
To process payments and maintain accurate enrollment and billing records.
To improve our website, course content, and teaching methods based on aggregated, non-identifying trends.
To send occasional updates about new batches or offers, which you can opt out of at any time.

4. Free Guide Downloads

When you ask for one of our free guides, we collect the name, email address, and WhatsApp number you enter on the download form.
We use those details to give you the guide you asked for, and from time to time to send you information about our English speaking programs.
We do not sell your details, and we do not share them with any third party for their own marketing.

5. Cookies & Analytics

Our website may use cookies and similar tracking technologies, along with standard analytics tools, to understand how visitors use the site and to improve its performance and content. You can control or disable cookies through your browser settings at any time; doing so will not affect your ability to enroll or contact us.

6. Data Sharing

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share limited information with trusted service providers — such as our payment gateway, WhatsApp Business, or email/analytics tools — solely to the extent necessary to operate our services and deliver your course. These providers may only use your information to perform the specific service they provide to us.

7. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or loss. Payment information is handled entirely by our payment gateway under its own security standards, and is never stored on our own systems. While we work to protect your data, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to provide our services, maintain enrollment and payment records, comply with legal or tax obligations, and resolve disputes. When information is no longer needed for these purposes, we take steps to delete or anonymize it.

9. User Rights

Depending on applicable law, you may have the right to access the personal information we hold about you, request correction of inaccurate or incomplete information, request deletion of your information (subject to our legal and record-keeping obligations), withdraw consent for optional communications such as promotional messages, and raise a complaint with us or the relevant data protection authority. To exercise any of these rights, contact us using the details below.

10. Children's Privacy

Our programs are intended for learners who are legally able to enter into an enrollment agreement, either independently or through a parent or guardian. Where a student is a minor, we expect a parent or guardian to review this policy and manage the enrollment and payment process on the student's behalf. We do not knowingly collect personal information directly from young children without appropriate parental involvement.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated version will be posted on this page with a revised "last updated" date. We encourage you to review this policy periodically.

12. Governing Law

This Privacy Policy is governed by the laws of India, including the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000, along with their applicable rules. Any disputes relating to this policy will be subject to the jurisdiction of the courts of India.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at support@suienglishacademy.in or via WhatsApp at +91 92501 67119.